Ohana Beginnings' Charitable Discount Program (CDP)

Ohana Beginnings is a non-profit organization. Our mission is to serve families in need, and expecting and parenting single women, regardless of their ability to pay. Ohana provides financial counseling to assist in finding possible options for those who cannot pay in full. A sliding fee scale, based on the current Federal Poverty Guidelines, is available to determine eligibility or deeply discounted, or even free services. No person is discriminated upon based on race, gender, sexual orientation, religion, creed, national origin or ability to pay. (Age of 14-24 is a determining factor due to state licensing regulations). 

Definitions of Family and income are based on the Census Bureau's definitions as follows: 

  • Family is defined as a group of two people or more (one of whom is the householder) related by birth, marriage, or adoption and residing together; all such people (including related subfamily members) are considered as members of one family. 
  • Income includes: earnings, unemployment compensation, workers' compensation, Social Security, Supplemental Security Income, public assistance, veterans' payments, survivor benefits, pension or retirement income, interest, dividends, rents, royalties, income from estates, trusts, educational assistance, alimony, child support, assistance from outside the household, and other miscellaneous sources. Non-cash benefits (such as food stamps and housing subsidies) do not count. 

Procedure The following procedure will be followed in determining eligibility for Charitable Discount Program (CDP) 

1 - Program Notification

A client and her guardians (if under 18) are notified of the CDP and assured they will receive services regardless of ability to pay. Ohana Beginnings notifies families about the CDP through our: 

  • website; 
  • brochure and application that is offered at pre-admission; 
  • policy review at admission; 
  • financial counseling at admission; 
  • posting within the home; 
  • literature that is distributed throughout the community. 

2 - Application

  • Referral: The client can be referred by a family member, a school counselor, doctor, social worker, DCFS case worker, among others including self-referral. Once referred, the client is assured that Ohana Beginnings will accept all qualified candidates, regardless of ability to pay. This also applies to direct and contracted clients. 
  • Financial counseling is required to assure all insurances, scholarships, third party providers, federal and state programs and other payees have been considered and that all options have been exhausted. The counselor serves as a client advocate, and is expected to serve in a professional, compassionate, and confidential manner. 
  • Completing the form is done by the client or responsible party. Any falsification of information will result in loss of discount and the full payable balance will be due immediately. Timeliness is of the essence. All applications must be completed within 10 business days or a new application will be required. After the client or legal guardian has completed the form, the form is turned into the business office manager to determine eligibility into the program and if any discounts or waivers are applicable. A financial agreement is made based on sliding fee scale. If there is a conflict with the decision, the executive board makes final decision in determining the discount. Determination will be based on the current needs of the client and no client will be denied serviced based on ability to pay. Only fully completed forms will be considered. 
  • Terms of approval: Clients agree to all terms of the application. By signing the application form, clients authorized Ohana Beginnings to verify all information on the application. False information will revoke all CDP privileges and the balance of the account will be payable upon demand. 
  • Full Payment:  Clients will be expected to pay in full until application is approved and scaled percentage amount is determined. If a discount is awarded, a refund will be distributed for any prepayment that was over the determined amount or previously made payments may be applied towards future payments. 

3 - Income Verification 

Eligibility is determined by the Ohana Beginnings sliding fee scale which is based on the Federal Poverty Guidelines. Required documentation includes: Prior year W-2 form OR two months of most recent pay stubs, OR letter from an employer, OR form 4506-T (if w-2 not filed). If you were self-employed you will be required to submit the last three months of income and expenses. Some cases may require 2 of the above-mentioned documents. Failure to substantiate financial information will result in ineligibility for the CDP. Self-declaration is only accepted upon board approval and under extreme situations such as abandonment and homelessness.  

4 - Discounts 

* Based on 2019 Federal Government Poverty levels  

5 - Notification 

Notification of the final determination of discount will be given in writing. Notification will be given for both approval or denial along with the reasoning behind the decision and the benefit amount. 

6 - Payment 

Payment from self-pay is expected on the first day of admission and to be for the amount to cover the remainder of the month admitted. Thereafter, payment is expected the first day of the month unless other arrangements were made prior to admission. Exceptions can be made for homeless, trafficked and under other situations as determined individually by the assigned board member or attending therapist. Failure to make timely payments may result in a review of financial needs, an adjusted payment plan, or a report to collections. 

7 - Records 

Records of approvals, denials, percent of coverage, and all other notes pertaining to the CDP are maintained with confidentiality and in accordance to HIPAA law and regulations. 

8 - Quality control 

Quality control over the policy, procedures, and budget for the CDP is reflected in monthly reports and an annual review. This review is under the direction of the CEO, CFO, Program Director and the Board of Directors. Yearly adjustments to the sliding fee schedule are implemented to reflect the yearly changes in the posted Federal Government poverty levels. The budget is also adjusted yearly to assure best use of funds in reaching as many clients as possible without a reduction in quality of care. Quality control also is mindful of any individual client's needs, new legislation and seeks out other pertinent needs/issues that are in regard to the best interests of the client in regard to the CDP.